Terms and Conditions

1. Agreement to Terms

By accessing and using the STENTH website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our website or use our services.

2. Description of Services

STENTH provides digital marketing, strategy, and growth services including but not limited to:

• Search Engine Optimization (SEO)
• Google Ads management and PPC advertising
• Content marketing and creation
• Web design and development
• Brand strategy and consulting
• Analytics and performance tracking

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Client Responsibilities

As a client of STENTH, you agree to:

• Provide accurate and complete information necessary for service delivery
• Respond to requests for information in a timely manner
• Provide necessary access to accounts, websites, and platforms
• Review and approve deliverables within agreed timeframes
• Make payments according to the agreed terms
• Comply with all applicable laws and regulations

4. Service Agreements and Contracts

Specific services will be governed by individual service agreements or contracts that outline:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Performance metrics and KPIs
• Terms of termination

These Terms and Conditions supplement, but do not replace, individual service agreements.

5. Payment Terms

5.1 Pricing and Fees

Service fees will be specified in individual service agreements. All prices are exclusive of applicable taxes unless otherwise stated.

5.2 Payment Schedule

Payment terms will be outlined in service agreements and may include upfront deposits, monthly retainers, or project-based payments.

5.3 Late Payments

Late payments may incur interest charges and may result in suspension of services. STENTH reserves the right to cease work on projects with outstanding payments.

5.4 Third-Party Costs

Client is responsible for third-party costs including but not limited to advertising spend, software subscriptions, stock imagery, and hosting fees unless otherwise agreed.

6. Intellectual Property

6.1 Client Content

You retain ownership of all content, information, and materials you provide to us. By providing such materials, you grant us a non-exclusive license to use them for the purpose of delivering our services.

6.2 Work Product

Upon full payment, ownership of deliverables created specifically for you will transfer to you. This includes custom designs, content, and materials created as part of the agreed services.

6.3 STENTH Property

STENTH retains ownership of all proprietary methodologies, processes, tools, and pre-existing materials used in delivering services.

6.4 Portfolio Rights

STENTH reserves the right to showcase work performed for clients in portfolios, case studies, and marketing materials unless otherwise agreed in writing.

7. Performance and Results

While we strive to achieve the best possible results, STENTH does not guarantee specific outcomes, rankings, traffic levels, or revenue increases. Digital marketing involves many variables beyond our control, including:

• Search engine algorithm changes
• Competitor activities
• Market conditions
• Industry trends
• Platform policy changes

We commit to applying industry best practices and our expertise to achieve optimal results within these constraints.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary and sensitive information shared during the course of the business relationship. This obligation continues beyond the termination of services.

9. Termination

9.1 By Client

Clients may terminate services according to the terms outlined in individual service agreements. Termination notices must be provided in writing according to agreed notice periods.

9.2 By STENTH

STENTH may terminate services if:

• Client breaches these terms or service agreements
• Payments are not received according to agreed terms
• Client provides false or misleading information
• The relationship becomes untenable

9.3 Upon Termination

Upon termination, client remains responsible for payment of all services rendered up to the termination date and any applicable termination fees outlined in service agreements.

10. Limitation of Liability

To the maximum extent permitted by law, STENTH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from our services shall not exceed the total fees paid by the client for services in the six months preceding the claim.

11. Warranties and Disclaimers

STENTH provides services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Indemnification

Client agrees to indemnify and hold harmless STENTH from any claims, damages, losses, or expenses arising from:

• Client's breach of these terms
• Content or materials provided by client
• Client's use of deliverables
• Violation of applicable laws or third-party rights

13. Force Majeure

STENTH shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, pandemics, telecommunications failures, or other force majeure events.

14. Governing Law and Disputes

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which services are provided (Ontario, Canada or Victoria, Australia as applicable).

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiations. If resolution cannot be reached, disputes may be submitted to binding arbitration or the appropriate courts.

15. Modifications to Terms

STENTH reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any service agreements and related documents, constitute the entire agreement between you and STENTH regarding the use of our services.

18. Contact Information

For questions about these Terms and Conditions, please contact us:

• 📧 Email: info@stenth.com
• 🏢 Canada: 368 Prince of Wales Dr, Mississauga, ON L5B 0A1
• 🇦🇺 Australia: Picnic Ave Clyde North VIC 3978